Register
Log In
Support
My Account
Support
> Getting Help >
Returning Customers
click here
to log in.
Search
Support
Getting Help
Attaching files to a support case
Creating new case online
Proxima Support Patch Strategy
How to create support.zip file
Communicating with support
Creating new support case
Viewing support cases
Changing login details
Case form fields
Getting Help
Includes description of how to create, update and view cases.
Describes the proxima support system and outlines the support guidelines.
Attaching files to a support case
How to attach files to support case.
Creating new case online
Customer can create a case by completing online case form.
Proxima Support Patch Strategy
This knowledge base describes the patch strategy that Proxima Support incorporates in its processes.
How to create support.zip file
These instructions outline how to create the support.zip file that should be attached when creating a case.
Communicating with support
How to update cases
Creating new support case
Customer can log in to the system and create a new case.
Viewing support cases
How to view support cases in the system.
Changing login details
Changing login details
Case form fields
Description of the fields in a case form.
